Privacy & Cookie Policy for Emotionalskills Online (ESO).

Last updated: 02/10/2025

1. Introduction

Emotionalskills Online (“ESO”, “we”, “our”, “us”) is committed to protecting your privacy and complying with UK and EU data protection law (including GDPR). This policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile platform, and services.
By using ESO, you consent to the practices described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

  • Account Data: name, email address, login credentials.

  • Usage Data: pages visited, sessions completed, time spent on platform.

  • Device Data: IP address, browser type, operating system.

  • Payment Data: processed securely by third-party services (e.g., Stripe, PayPal).

3. How We Use Your Information

We use your data to:

  • Provide and personalise your experience.

  • Improve our content and services.

  • Ensure platform security and prevent abuse.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you use our site. They help us improve your experience and understand how our platform is used.

How we use cookies:

  • Essential Cookies: Enable core functions such as logins and secure sessions.

  • Performance Cookies: Help us analyse how the site is used and improve functionality.

  • Functional Cookies: Remember your preferences and settings.

  • Marketing Cookies: (optional) Used only with your explicit consent for tailored content or ads.

Managing cookies:
You can manage or disable cookies in your browser settings, or via the cookie banner on our site. Disabling cookies may affect site functionality.

Third-party cookies:
Some cookies may be set by trusted third parties (e.g., Google Analytics, Stripe, YouTube, MemberSpace). These are governed by their own privacy policies.

5. Data Storage and Security

  • Your data is stored securely on GDPR-compliant cloud servers.

  • Access is restricted to authorised personnel only.

  • We use SSL encryption and follow industry-standard security practices.

6. Your Rights

Under GDPR, you have the right to:

  • Access and correct your personal data.

  • Request deletion (“right to be forgotten”).

  • Withdraw consent for marketing at any time.

  • Request data portability.

To exercise these rights, email us at connect@emotionalskillsonline.com.

7. Third-Party Services

We may use trusted external services for membership access, analytics, payment processing, and communication. These include (but may not be limited to):

  • MemberSpace – to manage memberships, account access, and secure login.

  • Stripe / PayPal – for secure payment processing.

  • Google Analytics – for understanding site usage.

  • Mailchimp (or equivalent) – for email communications.

Each service processes your data in accordance with their own privacy policies.

8. Data Retention

We retain your information only as long as necessary to provide services and meet legal obligations.

9. Updates to this Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact

If you have questions about this Privacy & Cookie Policy or how we handle your data, please contact us.