Terms of Use & Legal Policies for Emotionalskills Online (ESO).

Last updated: 02/10/2025

1. Introduction

Welcome to Emotionalskills Online (ESO). This website and its services are owned and operated by Emotionalskillsonline Ltd, a company registered in England. By using our platform, you agree to be bound by these Terms of Use, our Privacy Policy, and any other notices posted.

If you do not agree, please do not use our services.

2. Who ESO Is For

This programme is for you if:

  • You feel stuck in emotional cycles and want a way forward.

  • You’ve never tried traditional therapy, or just don’t want to.

  • You’ve tried therapy, books, or advice but still feel unclear or overwhelmed.

  • You want structured emotional tools that fit into daily life.

  • You’re looking for something flexible, affordable, and pressure-free.

  • You’re ready to change calmly, gently, and on your own terms.

  • You want personal methods and systems that actually work.

3. Who ESO Is Not For

ESO isn’t designed for people currently experiencing:

  • Severe psychiatric conditions (e.g., schizophrenia, dissociative disorders).

  • Major depressive complications with psychosis.

  • Trauma-related issues (e.g., complex PTSD) requiring specialist/crisis support.

  • Severe addiction problems.

If you’re navigating these, please seek support from a GP, psychiatrist, or licensed therapist first. ESO may be a helpful companion in the future.

4. Disclaimer – Not a Substitute for all Therapy

ESO provides self-guided educational resources for emotional growth. While informed by mental health expertise, ESO is not medical or psychological treatment. It is not a substitute for all types of therapy, diagnosis, or professional care.

If you are in crisis, contact local emergency services or a qualified professional immediately.

5. Age of Use

You must be at least 16 years old to use our services.

6. Intellectual Property

All content—videos, worksheets, writing, graphics, and design—is ESO’s intellectual property. You may use it only for personal, non-commercial purposes. No reproduction or distribution is allowed without written consent.

7. Payments, Refunds & Cooling-Off

  • Subscriptions are billed as per your chosen plan.

  • First-time users: 7-day money-back guarantee.

  • Under UK Consumer Contracts Regulations 2013: full refund within 14 days if you haven’t accessed digital content. Once accessed, refund rights may be limited.

  • All other payments are non-refundable unless required by law.

8. Limitation of Liability

To the fullest extent permitted by law, ESO will not be liable for indirect, incidental, or consequential damages from your use of the platform. Services are provided “as is.”

9. Governing Law

These terms are governed by the laws of England and Wales.